PNC in September of 1997 at the Customer Care Center. From the success she had,
shortly, she moved on to PNC’s retail network in the Pittsburgh market. Seema
spent 12 years in the Pittsburgh market managing local branches. These branches
included the Flagship 5th & Wood branch and other banking centers. From
2007–10, Seema was in a regional manager role in the Laurel Highlands Region,
where she was instrumental in the National City Conversion as a partner during
all four conversion waves.
In 2010, Seema
moved on to the Strategic Initiatives Office as a customer and employee care
manager for Flagstar and RBC Conversions. She led over 200 customer impacts and
the parking lot management for the conversion weekend to mitigate any customer
impacts. The conversion transitioned into Serving Customer Tomorrow
projects—such as the Thick and Thin markets which included 30 market projects
for retail. Before moving on to her current role, Seema implemented the pilot
for Universal Branch Transformation–Customer and Employee Strategy which kicked
off the retail transformation currently in progress.
Seema has been the multi-channel director of Customer Experience for the Out of
Bank Multi-Channel sales teams in retail banking. Seema works on cross-channel
initiatives for five different retail channels and integrates both customer and
employee experience by aligning them to the Human Sigma Operating Model from
Gallup Consulting. She works closely with the channel managers, product and
marketing teams, other line of business service partners. Seema is passionate
about engaged employees to help drive the business outcomes, and uses several
tools and resources from Gallup to create consistency in engagement.
Seema has won
multiple Circle of Excellence Awards, a Gallup Great Workplace Manager Award,
and other PNC awards during her tenure in the network. Seema is the president
of the Asian American Employee Business Resource Group (EBRG), Pittsburgh
Chapter, launched by her in 2012. EBRG’s are PNC’s internal employee
communities and its mission is to integrate workforce, workplace and
marketplace and make diversity intentional in the corporate culture.
In 2015, Seema
has won the Diversity Individual Champion Award for her contribution to
Diversity. Seema is certified as a women’s business advocate, a supporter for
diversity and inclusion initiatives for our customers, communities, and
employees, and is a member of several EBRGs.
Seema has a
Bachelor of Science degree from (IUP) Indiana University of Pennsylvania in
marketing (1994), and a Bachelor of Arts degree in sociology from Delhi
supports the Asian cultural events in the City of Pittsburgh and works closely
with other local business leaders. Seema has two children and resides with her
husband in Murrysville, Pa. In her spare time, she likes to travel and watch
movies with her family.