Mediation is a form of alternative dispute resolution whereby disputing parties work with a neutral third party, the mediator, to resolve their conflict.
Mediators help disputing parties find common ground and deal with unrealistic expectations. They interpret concerns, relay information between parties, frame issues, and define problems. Mediators may also offer creative solutions and assist in drafting a mediation agreement that satisfies both parties.
Mediation is a voluntary process that may be requested by the disputing parties themselves or suggested by the Office of the Provost, the Office of Social Equity, the Office of Human Resources, a dean, or a department chair as an alternative to other forms of conflict resolution that may eventually result in disciplinary action. Mediation results in better resolutions (because the parties create it), provides buy-in (because the parties agree to it), removes the formality of the issue (because the conflict is resolved before one of the aforementioned offices gets involved), and remains confidential.
If you would like to learn more about mediation, contact David Piper (firstname.lastname@example.org) or Kelly Heider (email@example.com), co-directors of IUP’s Employee Mediation Program.
Please follow this link to request mediation.