Please note: The IT Support Center offers limited support for personal mobile devices like smartphones, tablets, and e-readers. The instructions below are provided as a resource to students and employees who wish to set up their own devices.
Student Mobile Devices
IUP uses a downloadable app to deliver settings to your device for email and wireless network access. Please review the Device Enrollment Document for Android
or the Device Enrollment Document for iOS
for instructions on how to enroll your device. Once enrolled, all IUP necessary settings (email, wireless, VPN, and recommended mobile apps) will be delivered to your device.
If you are having issues with your mobile device, please make sure that you are keeping its operating system updated. Just as you update the operating system on your PC with Windows Update, or your Apple devices with Software Updater or the App Store,
you must also update the operating system on your smartphone or tablet. You can visit the manufacturer's website for further information.
Please keep in mind that some devices may not meet the requirements of our wireless network. See Wireless Network Requirements for more
information.
Employee Mobile Devices (IUP owned)
The Technology Operations Team has developed a standard support model for IUP-owned mobile devices. This allows for an increased support level by technology staff across campus.
For additional information on the standard support model for IUP-owned devices, please log a ticket via ihelp.
All purchases of IUP-owned smartphones must be coordinated through the Accounts Payable Office at 724-357-2516. Please complete the IUP Smartphone Request Form to begin the ordering process (non-smartphone requests should use the IUP Wireless Phone Request Form).
Once the smartphone arrives on campus, it will be delivered to the appropriate technology support representative to be configured as a standard IUP device. After the device is configured, you will be contacted by your technology support representative to complete the final setup of the device.
Only IUP-owned smartphones are supported by IUP technology staff. All IUP-owned smartphones must be billed and managed though the Accounts Payable office. The IUP connection service is only available for IUP-owned devices that have been tested and approved by the IUP Technology Operations Team. The purchase of IUP-supported smartphones and the IUP connection service is only available for faculty and staff.
Automatic E-mail Setup - iOS
Please note that you must first have an active Internet connection
(cellular or wireless) in order to enroll a device. A valid Apple ID is also required in order to
download apps from the IUP Application Catalog.
The iconnect wireless network is available in select locations for
your convenience during the start of each semester and can be used to enroll
your device.
Open Settings, Wi-Fi and connect to the iconnect wireless network (if
available) or ensure you are connected to the internet via cellular or other
wireless network
Launch
Safari and browse to iconnect.iup.edu
Tap Mobile Device
Tap IUP MDM (To configure Wireless, VPN,
E-mail and IUP Apps on your device)
Enter BYOD for Group ID, tap Next
Enter
your IUP Network Username and Password,
tap Next
Tap Redirect and Enable
Tap Allow
Tap Install
Enter
your Device Security Passcode (if
one is set)
Tap Install
Tap Install
Tap Trust
Tap Done
Tap Install when prompted to install
Agent from the App Store, enter your Apple ID password if prompted
Tap Install when prompted to install IUP
Mobile from the App Store, enter your Apple ID password if prompted
Close
the Safari tab and minimize Safari by pressing the Home Button
If
you connected to the iconnect wireless network in Step 1, complete
the following, otherwise continue to Step
19
Navigate
to Settings, Wi-Fi
Tap
the information icon beside iconnect
Tap Forget Network
Device
should automatically connect to the IUP wireless network if it is in range
Launch
the Mail App and enter your IUP email Password
Tap OK
Launch
the Agent App and tap Allow when prompted about notifications
(If Agent App is not installed,
launch the App Catalog, tap Processing beside AirWatch MDM Agent, tap Install,
then tap Install)
Ensure
the App displays Device Enrolled and Connectivity Normal
Completed
Automatic Wireless Setup - iOS
Please note that you must first have an active internet connection
(cellular or wireless) in order to automatically configure IUP wireless on your
iOS device. The iconnect wireless
network is available in select locations for your convenience during the start
of each semester and can be used to enroll your device.
Open Settings, Wi-Fi and connect to the iconnect wireless network (if
available) or ensure you are connected to the internet via cellular or other
wireless network
Launch
Safari and browse to iconnect.iup.edu
Tap Mobile Device
Tap Configure Wireless Only
Enter
your IUP Network Username and Password,
tap Continue
Tap Allow
Tap Install
Enter
your Device Security Passcode (if
one is set)
Tap Install
Tap Install
Tap Done
Navigate
to Settings, Wi-Fi and ensure you
are connected to IUP
Automatic E-mail Setup - Android
Please note that you must first have an active internet connection
(cellular or wireless) to enroll a device. This process will configure IUP wireless,
email, VPN and shortcuts on your Samsung Android device.
Search
Google Play for AirWatch Agent, tap Install
Once
the install has completed, tap Open
Tap Server Details
Enter awds.iup.edu for Server and BYOD for Group ID
Tap Continue
Tap Allow
Enter
your IUP Network Username and Password,
tap Continue
Tap Continue
Tap Continue
Tap Activate
Tap Continue
Toggle
Unknown sources to On
Tap
the Back Button to return to the
enrollment process
Tap Continue
Tap Install
Tap Activate
Accept
terms and tap Confirm
Tap Continue
Tap Continue
Tap Exit
Check
the notification tab of the Agent App, tap Email
Password Required
Enter
your IUP email Password in both
incoming and outgoing fields
Tap OK
In
the notification area of the Android device, tap New Email Account
The
e-mail app will launch and messages will begin to populate
Completed
Automatic Wireless Setup - Android
Please note that you must first have an active internet connection
(cellular or wireless) to automatically configure IUP wireless on your
Android device.
Search
Google Play for Cloudpath
(XpressConnect), tap Install
Once
the install has completed, launch Chrome and browse to iconnect.iup.edu
Tap Mobile Device
Tap Configure Wireless Only
Enter
your IUP Network Username and Password,
tap Continue
Tap Install the Network
Tap Allow
Tap Continue
Completed
Manual Instructions for E-mail/Wireless Setup
In the event that your device does not support MDM, please refer to the Manual Setup guide (Configuration, Email Server Configuration Info).
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