Regular, careful assessment of our library services helps us measure our impact on student success, identify areas where our services can be improved, demonstrate the value of the library, and understand the needs of 21st-century scholars and students.
Between October 1 and November 9, 2018, the IUP Libraries participated in the LibQUAL+® survey to assess the quality of our library service offerings. We’ve analyzed the results of the survey—including a careful analysis of the open-ended
comments—and identified where our services are strong, as well as areas where we will focus on service improvement.
Take a look at the our complete LibQUAL+ survey results for 2018, or check out a quick snapshot
of the survey and comments from our various users in the infographic below (full color PDF / print-friendly PDF).
By conducting the survey, we were able to study:
Furthermore, the LibQUAL+ survey provided library users the opportunity to tell us where our services need improvement, so we can respond to user expectations, and help us develop new services.
Participation in the LibQUAL+ study was voluntary; all students, staff, and faculty over the age of 17 were free to decide not to participate in this study or to withdraw at any time without adversely affecting their relationship with the investigators
or IUP. Responses were considered only in combination with those from other participants. The information obtained in the study may be published in library journals or presented at library meetings, but respondent identities are kept strictly confidential.
As part of IUP’s work to limit the spread of COVID-19, all physical facilities of the IUP Libraries are closed at this time. Information about virtual library services and student access to computers is available at IUP Libraries During Coronavirus.
Exceptions to normal hours