Summary of the Ektron Upgrade

Posted on 6/1/2015 3:53:00 PM

The latest Ektron upgrade was mostly behind the scenes, but there are a few updates to the web editor which web maintainers need to know about.

In particular, the Inspector is now accessed in a new way and has a different look. In addition, the ability to edit a web page in context is now available. Please follow the links above to see how both of these work.

The upgrade was not without a few problems, however. Some web maintainers may experience problems with web edits vanishing after checking the page in or submitting it, text not showing up in newly created news posts, or Summary or Metadata tabs appearing blank. To fix this, we recommend clearing your web browser’s cache and history.

If you are using a PC, here is what to do:


  1. Log out of staging and close your workarea.
  2. Select Tools > Options
  3. Choose the Advanced tab.
    1. Click the Clear Now button in the Cached Web Content section.
  4. When complete, choose the Privacy tab.
    1. Click the “clear your recent history” link. 
    2. Place checkmarks by Browsing & Download History, Form & Search History, Cookies, and Cache, and then click OK.


  1. Log out of staging and close your workarea.
  2. From the menu (look for the three horizontal lines at the top right of the Chrome window) select More tools > Clear browsing data.
  3. Place checkmarks by Browsing history, Download history, Cookies, and Cached images and files.
  4. Select “the beginning of time” to delete everything, then click “Clear browsing data.”

When complete, log back into staging and open your workarea. If, when editing content, you are still not able to access the Summary and Metadata tabs, please reboot your computer completely (shut it down—not just logging off—then restart your computer). 

Another side effect of the Ektron upgrade is that content in the CMS folders is now sorted by date edited, not alphabetically. We are currently unable to change this. However, you can sort any folder’s contents alphabetically by clicking on the “Title” header at the top of the first column. Click “Title” again to reverse the sorting direction.

Get Your Site Ready for the Website Redesign

As noted in our previous news post, the look of the IUP website will be completely revamped during the last week of June. Here are a few things you can do to make sure all of your content is updated and help the process go smoother:

Make Sure You’re Using Quicklinks

Because this update will change the ID number of many pages on the website, it’s important to use quicklinks so that we can avoid broken links when the upgrade is done.
Web Team How-To on Quicklinks 

Check Your Summaries

On the new site, you may find that more visitors see your page summaries. Make sure these are up to date.
Web Team How-To on Summaries

Check In and then Publish All Content

Any content that is in a checked-in state when we update the site will not move to the new site template. This is true even for pages that are published and currently visible on the site. Basically, any content block without a status of “A”—that is, published—will not get updated to the new design.
Web Team How-To on Checking Content In and Out

Please review the news post about the IUP website redesign for more information on what to expect and what you can do to help your site be fully updated to the new template. As always, if you have any questions, please send them to