IT Services provides technology services via ihelp, the Student Computing Help Desk, and Virtual IT Support. Support is provided to all students, faculty, and staff at Indiana University of Pennsylvania.
IUP students are encouraged to review the IT Support Resources for Students. This page will point you in the right direction for your technology needs. University community members can obtain self-service assistance by reviewing the menu items on this page under Get Support.
Requests for assistance or reporting issues can be made through the following methods. Office hours for each service are listed on the footer of our page.
Virtual IT Support is a service where the university community can connect via Zoom to receive live help desk support for all technology-related issues. Virtual support can be found via Zoom by joining Virtual IT Support.
Please visit ihelp.iup.edu to log a ticket for any technology need or question. ihelp is a service that the university community can utilize for the most efficient means of receiving IT assistance, as it accepts tickets on a 24x7 basis (though responses typically occur during normal business hours). General IT inquiries can be sent via email (it-support-center@iup.edu) or by using the IT customer service line (724-357-4000).
Quickly find the IT Support resource you need with our A–Z index.
Students can receive assistance with a variety of technology problems, including password resets and the reinstallation of a computer's operating system. The Student Computing Help Desk in Delaney Hall is open for walk-ins, although appointments for hardware issues can be requested via ihelp.
Visit the Microsoft Security Info portal to make sure your authentication methods (phone number, email, Authenticator apps) are up to date in case you need to reset your password or set up Authenticator on a new phone.
Use Microsoft Authenticator for multi-factor authentication as well as using Microsoft's Self Service Password Reset to change or reset your password.
IUP Libraries and IT Support are combining efforts to provide support outside normal business hours. The Library IT Support desk is open Monday through Thursday 4:30–9:30 p.m. (available through finals week)
Located at the Hawks Q&A desk in Stapleton Library.