IT Support provides technology support services to the university community. 

IT Support provides assistance with account management, device troubleshooting, software installation, and network connectivity. The team ensures reliable access to critical campus technologies through responsive help desk support, on-site repairs, and comprehensive technical guidance.

Our mission is to help you succeed- academically, professionally, digitally. 

 

PLEASE NOTE: The Virtual IT Support Zoom room will not be available until January 6, 2025.  Our physical office in Delaney Hall is closed and will reopen until January 13, 2025.  ihelp, email and phone calls will be monitored during the holiday season.

Authenticator: Getting a new phone?

Before you get your new phone, go to the Security Info portal and delete the method for your old phone. The next time you log in, you will be prompted to set up your new phone.

If you get a new phone and did not delete the old one in the portal, please contact us for assistance.

IT Support Essentials

Online Directory Service

Access to the Online Directory Service from off-campus will require a VPN connection.

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Microsoft Authenticator

Passwords are easy to compromise. They can be stolen, guessed, or hacked—you might not even know someone is accessing your account. Use Microsoft Authenticator to keep your account secure.

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Virtual IT Support

Virtual IT Support is a service where the university community can connect via Zoom to receive live help desk support for all technology-related issues. Support is offered at the hours listed on this page's footer.

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Need help? 

Get Support

Get self-service support for technology services at IUP.

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Request Support

Request technology assistance from IT Support on your time using our live support options.

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A-Z Index

Quickly find the IT Support resource you're looking for.

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Quick Access Guides

Technology Guide for Students

Learn about technology solutions available to students and how you can use them to get things done.

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Technology Guide for Employees

Learn about technology solutions available to employees and how you can use them to get things done.

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Your IUP Account

Learn more about different account types, account retention, and how to maintain multifactor authentication and your password.

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Additional Resources

Cybersecurity

At IUP, we take cybersecurity very seriously. This critical information will help protect students, staff, and faculty from the inherent dangers of the internet.

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About IT Support

Learn more about IT Support affiliations, policies, and student employment.

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News

Upcoming Changes to Find People Search Directory Tool

IT Services will enhance the security of the find people search directory tool (search.people.iup.edu). Starting Monday, December 9, 2024, access to the directory will be restricted to users on the IUP network.

  • 05 December 2024

Cunningham Named IUP Chief Information Officer

Todd Cunningham, who has nearly three decades of experience in higher education information technology, most recently as executive director of Information Technology Services at IUP, has been named IUP’s chief information officer.

  • 27 September 2024

Scheduled Network Outage on Sunday, March 10

IUP's computer network will undergo an upgrade during spring break on Sunday, March 10. It is anticipated there will not be IUP network connectivity from 5:00 a.m. to noon, including at the regional campuses.

  • 05 March 2024

Banner Upgrade

Banner Upgrade

  • 21 February 2024

IUP Cybersecurity Day Set for Oct. 31

IUP’s Institute for Cybersecurity, in collaboration with the PC4A Project and Information Technology Support Center, will host the sixteenth annual Cybersecurity Day on October 31. This annual event features nationally recognized security experts as well as speakers from government, the security industry, and academia. It is free and open to the community.

  • 18 October 2023
  • IT Support Center
  • Delaney Hall
    950 Grant Street
     Indiana, PA 15705
  • Phone: 724-357-4000
VIRTUAL SUPPORT VIA Zoom
https://iupvideo.zoom.us/my/virtualitsupportcenter
Fall and Spring Semesters:
8:00 a.m.–Noon
1:00 p.m.–4:30 p.m.
Summer and Winter Sessions:
8:00 a.m.–Noon
1:00 p.m.–4:00 p.m.
 
DELANEY OFFICE HOURS
Fall and Spring Semesters:
8:00 a.m.–4:30 p.m.
Summer and Winter Sessions:
8:00 a.m.–4:00 p.m. 
All hours are Monday to Friday