IUP uses Office 365 for our email. Office 365 offers an email quota to 50GB. It also provides the single sign on integration. You will use your network username/ password to access your email.
Sending emails to an external email address
To help users with identifying phishing attempts, Mail Tips have been enabled for all messages with an external email address. When you reply or create an email to a user with an external email address, a Mail Tip at the top of the screen will appear and state “The following recipient is outside of your organization: email@example.com.”
How do I forward a phishing message as an attachment to firstname.lastname@example.org?
Finding the email address of an email message
Scammers will often send emails trying to impersonate people you know. The name of the person will even display at the top of the message, but if you check the email address, you will see that it is not the correct email address for the person you know.
Keep in mind that even if a message comes from an IUP email address, this does not mean that the message is safe. If any message is even remotely suspicious, you should not respond to the message. It is possible, an intruder may have gained access to an IUP email account and is sending messages from that account.
Please forward all suspicious emails to email@example.com and then delete the message.
If you received a suspicious email and you want to determine the email address of the sender, check the sender's email address for the email client you are using.
Outlook Web App
When accessing email using a web browser like Google Chrome, Microsoft Edge, Mozilla Firefox or Safari using the Outlook Web App via https://mail.iup.edu.
Outlook desktop client for PCs (Microsoft Windows) and the Mac OS
When using the Outlook desktop application:
Mail for MacOS (MacBook or iMac)
When using native mail application on MacBook or iMac device:
Outlook app for iOS
When using the Outlook app on iPhone or iPad device:
Mail for iOS (iPad or iPhone app)
When using the native mail application on iPhone or iPad device:
Outlook app for Android
When using the Outlook app on Android devices:
Where can I find information on Microsoft Office 365 and FERPA?
Information on Microsoft Office 365 and FERPA
How do I access the Office 365 portal?
Accessing the portal rather than mail directly gives you the option of using the other Office 365 applications. You can log in to the portal at office.iup.edu.
Are the same features available in all versions of the Outlook client?
No, Outlook 2016 for Mac may not have the same features as Outlook 2016 for Windows or Windows 10 Mobile. For example, the Focused Inbox may not be available across all platforms.
How do I restore a message that I deleted from Deleted Items?
For Outlook for Windows, please refer to the instructions provided by Microsoft.
For the Outlook Web App, please refer to these instructions.
After I delete a message, how long do I have to recover it if I discover that I need it?
When you delete a message, it will be moved to the Deleted Items folder. It will remain there until you delete it, either by emptying the entire folder, or deleting individual messages. After a message has been deleted from the Deleted Items folder, you have 30 days to recover it. After 30 days, it can no longer be retrieved.
How do I set up an autoreply message in Office 365 (vacation notices, etc.)?
What is the maximum number of individual email addresses that can be used when sending an email message?
You cannot send a message to more than 500 single addresses in one email. If you have more than 500 addresses, you will need to split your list into groups of 500 and send multiple messages.
Alternately, if you will be using your list frequently, you may want to consider requesting a mailing list.
If you have any questions, you can create a ticket in ihelp.
How do I identify spam?
A Junk Email folder is set up on all IUP email accounts via Office 365. The use of the Junk Email folder is to help limit the number of unintentional responses to phishing attempts. It can also enhance the efficiency of email usage by decreasing the amount of spam delivered to your Inbox. Please remember to regularly check your Junk Email folder to ensure there are not messages moved to that folder that may be false positives. If a valid message has been delivered to to the Junk Email folder, you can mark it as non-junk so the email is delivered to your Inbox. Ultimately, it is a personal preference on handling email. Click here to learn more about spam.
How do I mark messages as junk or not junk?
From your Inbox, you can mark a message as Junk if you want that addresses identified as Junk. Future email will be delivered to the Junk Email folder.
If you are reviewing the Junk Email folder, and do not want a message to be listed as Junk, mark the message as Not Junk. The email message will be moved to the Inbox as will any future email messages from that address.
After I’ve found a message using Search, how can I tell what folder it’s in?
I need to send an email with an attachment. Is there a size limit?
Yes. Attachments must be under 35MB.
How do I create a new contact list?
A contact list is a collection of email addresses, and is useful for sending email to a group of people. Contact lists are sometimes referred to as distribution lists. Groups in Office 365 is not offered by IUP, and will not work through your IUP email.
Note: By default, contact lists are created in the default Contacts folder, and you can also see them under Your Contact Lists. If you want to save the contact list in a different folder, select the folder before you select New Contact List. After you create a contact list in a folder, it isn’t possible to move it to a different folder.
On the People page, on the toolbar, select the arrow next to New contact, and then select New Contact List.
Enter a name for the list, and then add names or email addresses.
When composing an email and sending to the recipients, you may see a notification at the top of the screen if there are any recipients outside of the IUP organization. This notification will ask you if you would like to remove the recipient from the email entirely.
How do I change my display name in Office 365?
To change your Display name, log in to your Account Settings at this link.
If you are not already logged in to a Web Single Sign-on service, log in to the Account Settings portal like logging into MyIUP.
At the bottom of the page, click on Edit Information. When the Account Information dialog box comes up, click on the General link. Change the display name, then click Save on the bottom right of the dialog box.
Allow up to an hour or two to allow the change to sync across all of the servers.
Please log an ihelp ticket if you have any questions.
How do I create a signature in Office 365?
How do I change the font settings of unread messages to make them stand out more?
In the Outlook Web App, you cannot change font color for unread messages, but you can switch to the high contract theme.
How do I change my email reading pane in Office 365?
How do you turn the conversation view off in OWA?
The Conversation view will group messages by conversations. By default, the web app (OWA) is set to view messages by conversation.
To view this setting, click on the Gear icon on the OWA taskbar.
At the bottom of the Setting dialog box, click on View all Outlook settings.
In the Outlook Settings, in the left menu, click Mail. From the center menu click Layout. Look for the Message Organization section. Click Show email as individual messages to turn conversation mode off.
Can I unsubscribe from folders in my Office 365 email account?
No, you cannot unsubscribe from folders in your Office 365 email account.
I don’t want to see the body of the message in the message list. How do I turn it off?
The Outlook client is removing line breaks from some of my messages. Can I change this setting so that it doesn’t do this?