Auxmail Migration to Live Mail Service
In an effort to enhance IUP’s IT Security posture, IUP’s legacy (Auxmail) email service will be converted to IUP’s Live Mail email service. To prepare for this conversion, an email was sent to all users with an Auxmail account asking if they would like a new Live Mail account.
- March 12, 2021: Deadline for users to complete a web form regarding this conversion. The link to the web form will be send via the email notification. Retirees have two options regarding this:
- Convert your Auxmail email account to the new Live Mail email account
- Delete your Auxmail email account as you no longer use it.
- User will also have to option to have a non-Live Mail address added to the Retiree Directory Service. All Live Mail addresses are automatically added.
- March 29, 2021: New Live Mail accounts will be created for all retirees requesting the new email services. An initial migration of Auxmail email messages to this new Live Mail email account will be completed.
- Between March 29 and June 7, 2021: On a nightly basis, new email sent to a user’s Auxmail account will be migrated to the new Live Mail account.
- During this time, retirees will need to notify their contacts of the new email address. The format will be @live.iup.edu instead of @auxmail.iup.edu.
- June 7, 2021: All Auxmail accounts will be removed from the system. The nightly migration of email will stop. Email sent to the email address @auxmail.iup.edu or @iup.edu will no longer be delivered.
Please review the additional information to answer any questions or concerns that you may have.
Contact the IUP IT Support Center via email (it-support-center@iup.edu) if you have any questions or concerns not yet covered.
Accessing the Live Mail account
To log in to your Live Mail account, you can use https://mail.office365.com
Until your Auxmail account is removed, it is suggested that you use a separate browser when accessing your new Live Mail account.
Sending email to all saved contacts regarding the email address change
Since your email address is changing from username@auxmail.iup.edu to username@live.iup.edu, you will want to send email out to all your contacts to let them know of the upcoming change.
Once you have your date for the migration, you can follow up with another email letting your contacts know the date they should start to use the new address.
To send email to all your contacts:
- Open your contact list in your email client.
- Click on the select all.
Important Notes:
- If you have over 500 contacts, you will need to send multiple messages to your contacts by limiting the number of addresses to less than 500.
- If you have any contacts in your address book that are only phone numbers, you will not be able to select those contacts. If you select these contacts, the Send button will be grayed out.
After March 29, 2021, set a vacation reply on your Auxmail account
When your Live Mail account has been created, set a vacation reminder on your Auxmail account letting anyone that emails you know of the new Live Mail email address.
When you are logged in to your Auxmail account:
- Click the gear icon (settings), then View all Outlook Settings located at the bottom of the page.
- Under the Mail Settings section, click Automatic replies.
- Select Turn on Automatic Replies. Skip setting the dates for these replies.
- Enter your reply message in the first message box. This reply will go to users within Auxmail.
- Select the checkbox for external users. You can also select the checkbox to only reply to those external users that are in your address book if you wish to restrict the reply.
- Enter your reply message in the second message box. This reply will go to users outside of Auxmail.
- Click Save to save your selection, then close the Settings dialog box to return to your email.
How do I get the initial password for my new Live mail account?
When the Live Mail account is created, an email will be sent to your Auxmail account with the initial password for the new account.
The login information will be your username@live.iup.edu. Since the Live Mail account uses the same Office 365 email service as your Auxmail account, you should use a different web browser to access your new Live Mail account while the two accounts are still active.
You will want to log in, set up your recovery email and/or phone number, and set your password.
Exporting contacts from Auxmail account to import them to my Live Mail
Exporting your Contacts:
- Log in to your Office 365 account at https://mail.office365.com using your Auxmail account.
- Go to your contacts.
- Under the Manage drop-down, select Export Contacts.
- Use the Defaults to export All Contacts as a CSV file.
You will need to log out of your Auxmail account, close your web browser, then reopen it for the next step. Or, if you have another browser on your computer, use the other browser to log in to your Live Mail account.
Import Contacts to Your New Account:
- Log in to your new account at https://mail.office365.com using your new Live Mail account. You will need to use a different browser.
- In the top right-hand corner, select the Settings icon. It appears as a gear or sprocket.
- In the Search all settings box, type Import.
- You will see Import your contacts listed below the search box. Click on it.
- Select Outlook 2010, 2013, or 2016.
- Select Browse.
- Browse to and select your saved Contacts.csv file from the Downloads folder.
- Select Upload.
- Wait until you see the Import contacts screen that tells you how many contacts have been imported.
- You can then check your contacts by clicking on the cube icon at the top left of the window.
- Select People.
- Select Your Contacts.
- Your contacts should be listed there.