2025 Sport Business Conference Main Speakers and Internship Luncheon Attendees

Erika currently works as the manager of guest experience with the Pittsburgh Steelers and Acrisure Stadium. Prior to this role, she spent five seasons with the Buffalo Bills, having worked in customer service and guest services. As manager of guest experience, Erika oversees all game-day guest services team members, manages the daily stadium tour operations, and leads a stadium operations intern development program.

She was a Division I athlete at Niagara University, where she earned a bachelor’s degree in sport management and an MBA in strategic management. She serves on the Young Professionals Committee for the International Association of Venue Managers. Prior to her time with the Buffalo Bills, Erika worked in various capacities with Syracuse University, the Syracuse Crunch (AHL), and the Buffalo Niagara Sports Commission.