Hardware Guidelines

Software Guidelines

Windows Operating System (10,11)

  • Browser
    • Mozilla Firefox (latest version)
    • Microsoft Edge (latest version)
    • Google Chrome (latest version)
  • Office Productivity Suites
  • Other software may be required. Please consult the syllabus for your course.

Mac OS X (El Capitan, Sierra, High Sierra)

  • Browser
    • Mozilla Firefox (latest version)
    • Apple Safari (latest version)
    • Google Chrome (latest version)
  • Office Productivity Suites
  • Other software may be required. Please consult the syllabus for your course.

Required Browser Settings

Please consult the browser documentation for specific procedures

  • Cookies must be enabled
  • JavaScript must be enabled
  • Disable popup-blocking in your browser

Connectivity Guidelines

IUP online services are best utilized when accessed via high-speed/broadband internet connection such as 5G, fiber, cable modem, or other high-speed service.

Virtual IT Support: Get assistance via Zoom on weekdays

Virtual IT Support is a service where the university community can connect via Zoom to receive live help desk support for all technology-related issues.

Support is offered Monday through Friday, from 8:00 a.m. to noon and 1:00 to 4:30 p.m. No appointments are required for support.

Summer hours are 8:00 a.m. to noon and 12:30 to 4:00 p.m. 

  • IT Support Center
  • Delaney Hall
    950 Grant Street
     Indiana, PA 15705
  • Phone: 724-357-4000
VIRTUAL SUPPORT VIA Zoom
https://iupvideo.zoom.us/my/virtualitsupportcenter
Fall and Spring Semesters:
8:00 a.m.–Noon
1:00 p.m.–4:30 p.m.
Summer and Winter Sessions:
8:00 a.m.–Noon
1:00 p.m.–4:00 p.m.
 
DELANEY OFFICE HOURS
Fall and Spring Semesters:
8:00 a.m.–4:30 p.m.
Summer and Winter Sessions:
8:00 a.m.–4:00 p.m. 
All hours are Monday to Friday