Customer Success Executive
Zendesk
Lisa Painter enables enterprise organizations to deliver exceptional customer experiences.
For over 17 years, she has specialized in helping customer service organizations align their people and methodologies to technologies. Lisa has worked closely with many of the world's most notable service organizations, including Verizon Wireless, Canon, Comcast, Nokia, Avaya, and VMware. Lisa's impact on these and others include enhanced customer satisfaction, significant returns on technology investments, and improved operational efficiency.
Although experienced in all aspects of customer service, Lisa is most noted for her expertise in knowledge management. Lisa's 15+ years of knowledge experience enables her to provide guidance to companies seeking best practices for knowledge-centric service.
Lisa's breadth of experience has contributed significantly to her success. She was introduced to customer service as a support team lead at Aptean Software, and her career steadily progressed to include senior director of Customer Support and senior customer account manager. After leaving Aptean, Lisa joined Oracle Sales for three years before joining Zendesk as a customer success executive in March 2014.
Lisa sits on the Business Advisory Board at Indiana University of Pennsylvania, where she graduated with a bachelor's degree in 1997 (Technology Support and Training). Throughout her career, Lisa considers herself fortunate to have maintained her roots in Western Pennsylvania. She is a strong advocate of the opportunities within the region, and enjoys mentoring students and graduates on the benefits the area has to offer.
Lisa is married and a mother of three teenagers. She enjoys football, organizing everything, exercising, cooking, and, most of all, spending time with her family and friends.
Updated Spring 2015